Service and Support
The bigger your business is, the more clients you have to cater to. Each customer inquiry is an opportunity to create profit or it could simply be a distraction. Consequently, quick and intelligent response is a must! But you just can't drop everything when there's a client with a question, nor can you stand around the phone waiting for client calls. Not to mention screening each call to decide if it's a red herring or a whale call. With our experts, you'll be able to handle more traffic, qualify each call, and address concerns promptly and aptly, increasing satisfaction.
Your expert will work with you to build a knowledge base that will let them address phone and chat concerns. No matter what stage you are in the business lifecycle, we'll be able to guarantee superb customer service. Your VA will filter all distractions out, enabling you to focus on growth and profit.
Raising your customer care game is essential to maintaining and growing your business. We all know that happy, satisfied customers create more profit.
REMOTE OFFICE ADMINISTRATION
Your VA will manage emails and calendars, run reports, update systems and databases, transcribe minutes of a meeting, and act as a receptionist, screening calls and managing your phone system. Plus, if an ad hoc task arises that can be handled remotely, you’re VA’s on it.
Your expert will set appointments, track calendar days, and remind you of upcoming appointments. Sticking to your schedule and keeping your customer service on point has never been easier.