“Hearing is a physiological phenomenon; listening is a psychological act.” - Roland Barthes
Many people believe that they understand what the other is saying just by simply slipping the sound right into their heads. This causes miscommunication between the participants which can post as a dilemma.
To hear is a natural occurrence that does not require focus. This means that just hearing what a person has to say does not ensure comprehension. Instead, adapting the art of listening helps a person understand and to be able to plan an effective response.
Thus, may it be in work, school, or in your daily routine, always put an effort to listen. Give someone your undivided attention, respond appropriately, and always provide a feedback.